IT Service Desk Manager - Global Medical Device Company

IT Service Desk Manager, Tokyo-based

Key Responsibilities:

1. IT Service Management:

   • Lead and oversee IT Service Desk teams across 4 locations in Japan.
   • Manage incident resolution and provide on-site support for IT infrastructure.
   • Focus on reducing ticket volumes and enhancing self-service options through continuous improvement initiatives.

2. IT Projects:

   • Actively participate in or independently manage IT projects.
   • Oversee IT integrations, security deployments, and the implementation of new IT Service Desk tools such as ServiceNow.

3. General Coordination:

   • Ensure effective coordination with global teams and stakeholders to maintain smooth operations.

Qualifications:

• Language Proficiency: Japanese Language Proficiency Test N2 or higher (for non-native candidates), OR Business Prociency of English for Japanese candidates
• Experience:
  • 5 to 10 years in IT infrastructure, with at least 3 years in a hands-on IT Service Desk role in the past.
  • Over 5 years of experience in IT projects and coordination with international IT teams and stakeholders.
  • Experience in budget management