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IT Business Partner - ERP Application, Global FMCG
We are seeking an accomplished and dynamic IT Business Partner with a specialization in ERP systems and proven experience in people management. This role is key in bridging the gap between our IT and business functions, ensuring that technology initiatives, particularly in the ERP domain, are fully aligned with business objectives. The ideal candidate will have extensive experience in managing ERP platforms (such as SAP, Oracle, or Microsoft Dynamics), driving system enhancements, and leading a high-performing IT team. This individual must possess native or near-native Japanese language skills and business-level English proficiency to effectively collaborate in a global and diverse environment.
Key Responsibilities:
- Act as a trusted advisor to senior business leaders, providing strategic IT input to drive business process improvements and technology advancements. Proactively identify areas where ERP systems can support and enhance business performance.
- Take full ownership of the ERP landscape, overseeing the selection, implementation, enhancement, and ongoing support of the system. Ensure that the ERP system supports business objectives efficiently while remaining compliant with industry standards and regulations.
- Lead full lifecycle ERP implementation and upgrade projects, from initial scoping and requirements gathering through to configuration, testing, deployment, and post-go-live support. Drive the execution of these projects on time and within budget, ensuring minimal disruption to business operations.
- Manage and mentor a team of IT professionals, fostering a culture of collaboration, continuous learning, and high performance. Provide guidance and career development opportunities to ensure team members reach their full potential.
- Collaborate closely with other IT teams and business units (e.g., finance, HR, sales) to ensure that ERP integrations with other business-critical applications (CRM, HRIS, etc.) are smooth, effective, and future-proof.
- Identify and implement opportunities for process improvement and automation within the ERP system to drive operational efficiency, reduce manual workload, and support business growth.
- Take responsibility for the IT budget as it relates to ERP systems, ensuring that all projects are cost-effective and resources are allocated appropriately. Regularly report on budgetary status and forecasts to senior management.
- Serve as the primary point of contact for ERP software vendors and implementation partners. Negotiate contracts, manage service level agreements (SLAs), and ensure that third-party support is aligned with the organization's needs.
- Ensure that all ERP-related initiatives are compliant with internal governance policies, data privacy laws, and regulatory requirements. Establish security protocols to safeguard sensitive business data and ensure system integrity.
- Lead organizational change management efforts related to ERP implementations and upgrades, ensuring that business stakeholders are fully informed and engaged. Provide regular updates to executives on the progress of ERP initiatives.
Required Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree is highly desirable.
- Minimum of 10 years of experience in IT, with a strong focus on ERP systems (such as SAP, Oracle, Microsoft Dynamics).
- At least 5 years of experience in people management, with a track record of developing and leading IT teams.
- Native or near-native fluency in Japanese (both written and spoken) to effectively engage with local stakeholders.
- Business-level English proficiency for clear communication with international teams and stakeholders.
- Extensive experience leading large-scale ERP implementations and upgrades across multiple business functions.
- Proven ability to serve as a business partner, translating business needs into actionable technology solutions.
Preferred Qualifications:
- Experience working in a multinational or global organization, managing ERP systems across multiple geographies.
- Project management certifications such as PMP
- Knowledge of IT service management best practices (e.g., ITIL certification).
- Experience in budget management and strategic planning for IT investments.
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