Digital Transformation Consultant (Corporate Services)

DX / Digital Transformation Consultant (Global BPO / Corporate Services)

Our client are a leader in BPO / corporate services, recruiting a DX (Digital Transformation) Consultant.

You will work closely with clients and our teams to create innovative solutions that match each client's business strategy. Your key tasks will involve redesigning processes, helping organizations to transform, and maximizing the use of technology.

You'll have the opportunity to work on major digitalization projects with a wide range of clients from all types of industries.

Responsibilities

• Collaborate with clients to plan their transformation strategies.
• Support delivery, account management, and sales teams in problem-solving and business growth.
• Identify opportunities through detailed process analysis and customer journey mapping.
• Develop innovative solutions to capitalize on identified opportunities.
• Lead discussions about innovation with clients during pre-sales meetings and consulting engagements.
• Work with project management, IT, and delivery teams to implement solutions and monitor results.
• Foster a problem-solving culture through training initiatives.
• Identify and recommend new technologies to improve business processes.
• Enhance existing technology assets and service offerings.

Requirements

• 4+ years of relevant experience in digital transformation and/or consulting.
• Strong stakeholder management skills.
• Experience in Transformation and Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
• Experience with AI-enabled conversation bots.
• Desired certifications: Lean Six Sigma BB/MBB, Agile/Scrum Certification.
• Experience in organizational change management and Agile methodology.
• Proficiency in customer journey mapping and design thinking.