IT Support Specialist (9m+ JPY salary!) Global Retail Company

IT Support Specialist (9m+ JPY salary!) Global Retail Company

Our client are a leading retail brand, recruiting an IT Support Specialist. You'll handle hands-on support for computers, networks, servers, and various devices, both remotely and on-site (in-store and office).

Our client offers remote working when possible as well as a highly competitive salary. This is a great chance to take on a broad range of responsibilities at a top retail brand.

Key Responsibilities:

• Provide support for both store and office users.
• Troubleshoot / resolve hardware and software issues.
• Manage system modifications and new system development.
• Implement and manage infrastructure changes.
• Ensure network security.
• Plan and manage telephone systems.
• Improve help desk services during store hours.
• Maintain IT asset inventory.
• Oversee equipment procurement.
• Manage IS service support operations (incident, problem, change).

Requirements:

• 3+ years of IT support experience.
• Experience in retail industry (preferred).
• Knowledge of DNS, DHCP, TCP/IP, and IP Phone systems.
• Familiarity with SAP & BeanStore (POS) preferred.
• Experience with Workspace ONE, remote/on-site support, printer setup, and inventory management.
• Must be fluent in Japanese.