IT Manager (Standalone) - Global Financial Services, Hybrid

IT Manager (Standalone)

Location: Tokyo Station, Hybrid

Company: A Global Financial Services Firm

Overview: Seeking an experienced IT Manager to execute technology modernization project within a dynamic financial services environment. The ideal candidate will be a Japanese native with prior experience in the financial services sector, possessing a blend of project management skills, IT service management expertise, and hands-on IT helpdesk support experience.

Key Responsibilities:

• Project Management: Lead and manage IT modernization projects, ensuring alignment with business objectives, timelines, and budgets. Utilize project management methodologies to oversee project execution from initiation to completion.

• IT Service Management: Develop and implement IT service management frameworks and processes to enhance service delivery and user satisfaction. Ensure effective incident, problem, and change management practices are in place.

• IT Helpdesk Support: Oversee IT helpdesk operations, providing hands-on support and guidance to team members. Monitor and improve service desk performance, ensuring prompt resolution of technical issues.

• Stakeholder Collaboration: Collaborate with cross-functional teams to identify technology needs and requirements. Communicate effectively with stakeholders to ensure project expectations are met.

• Continuous Improvement: Identify opportunities for system enhancements and efficiencies, leading initiatives to modernize IT infrastructure and services.

Qualifications:

• Native Japanese speaker with strong English communication skills.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5+ years of experience in IT management within the financial services sector.
• Proven project management experience
• Strong background in IT service management frameworks (e.g., ITIL).
• Hands-on experience in IT support and helpdesk operations.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within a global firm.
• A collaborative and innovative work environment.