Enterprise Support Manager (Team Management role!)

Enterprise Support Manager (Team Management role!)

Our client are a leader in enterprise services / SaaS. They're recruiting an Enterprise Support Manager to lead a team of Technical Account Managers for our client in the enterprise services sector.

This is a great chance to step up your career & take on a team management role responsible for major accounts. Our client provides very generous salary & benefits.

Key Responsibilities:

• - Lead a team of account managers providing technical support.
• - Lead projects to improve processes and operations
• - Act as company representative; build strong relationships with senior members at customer companies.
• - Manage training of new members.
• - Find solutions for escalated issues.

Basic Qualifications:

• - 5+ years experience in IT support, services, consulting, or technical sales.
• - Experience in team management.
• - Experience managing software engineering teams (preferred).
• - Capable of dealing with senior customers & handling escalated issues.
• - Must be fluent in Japanese.
• - Knowledge of cloud platforms (preferred).
• - Strong skills in quantitative and qualitative analysis (preferred).