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Customer Support (non technical)

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Specialization: Information Technology, IT Enterprise Sales, Software Engineering
Reference: BBBH52657_1726122798

Job Description

  • Provide users with solutions via e-mail, Chat and phone

  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

  • Develop and maintain positive customer relations and satisfaction

  • Influence the way we support our users and improve it to make sure our users' experience is the best possible

  • Work with all other departments and product teams, and liaise with them about our users' needs

Requirement:

  • Fully proficient in Japanese and with business level English skills.
  • You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
  • You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
  • We want you to love helping other people and have the desire to influence the way our users perceive our products.
  • You must feel comfortable in a fast-paced and deadline-driven environment.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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