Customer Account Executive (Growing SaaS company!)

Customer Account Executive (Growing SaaS company!)

Our client are a leading firm in the SaaS sector, recruiting a Customer Account Executive.

You'll provide solutions tailored to major clients' (eg. enterprise companies and government agencies) needs, particularly in automating operations / data protection.

Our client offer a highly competitive salary & performance-based incentives. This is a great opportunity for career growth within a rapidly expanding company.

Responsibilities

• - Understand clients' business needs and challenges; offer suitable product solutions.
• - Strengthen long-term client relationships.
• - Propose new products and services to existing clients
• - Create cross-sell and upsell opportunities.
• - Understand client product usage; offer tailored propositions and expand contracts.
• - Conduct satisfaction surveys and utilize feedback for service improvement.
• - Collaborate with Customer Success, Pre-sales, Product, and Support teams to address client issues.
• - Provide insights to the Product team.
• - Analyze KPIs and performance metrics to provide strategic insights for improvement.

Requirements:

• - 5+ years experience in the software/IT industry
• - Experience dealing with enterprise accounts.
• - Must be fluent in Japanese.
• - Commitment to understanding and deepening solution knowledge.
• - Experience in streamlining / improving business process.