Client Services Advisor (APAC)

Title: Client Services Advisor
Responsible Manager: Head of Online, Greater China and APAC
Working Hours: Full-time, 40 hours per week (including weekends and evenings)
Location: Tokyo Office

Responsibilities:

- Provide exceptional service and support to customers through email, telephone, live chat, and social media.
- Manage customer orders and logistics using our order management system.
- Ensure smooth order fulfillment across channels (e-commerce, BOSHIP).
- Build strong customer relationships to enhance client experience and retention.
- Develop in-depth knowledge of products and collections.
- Drive client experience across all channels.
- Maintain high luxury service standards.
- Retain digital customers through CRM and clienteling activities.
- Contribute to driving sales and turnover.

Desired Qualifications:

- At least 2 years of experience in e-commerce customer service or retail.
- Excellent written and spoken communication skills in Japanese and English, with strong grammar.
- Familiarity with ticketing systems (Zendesk), CRM, order management systems (CHQ, WMS), and omni-channel initiatives.
- Strong interpersonal skills and client relationship management.
- Positive attitude, eagerness to exceed customer expectations.
- Highly motivated, solution-oriented, and a team player.
- Reliable with excellent time management and organizational skills.
- Native-level Japanese and fluency in English required; Korean language skills are a plus.