Technology Service / Integration Manager

Technology Service Integration Manager

Industry: Retail / Consumer Goods / FMCG
Location: Tokyo

Our client are an industry leader in retail / consumer goods, searching for a Technology Service Integration Manager This is a a team leadership role, and provides an opportunity to direct and manage the convergence and management of IT services across multiple providers.

Core Responsibilities:

• Lead & manage a dedicated team.
• Supervise the integration of IT services delivered by multiple internal and external vendors.
• Evaluate and enforce Service Level Agreements (SLAs) to ensure compliance with agreed standards.
• Foster operational-level collaboration among various service providers.
• Implement IT governance protocols in service integration and management.
• Conduct routine service audits with providers to encourage ongoing enhancements.
• Develop risk mitigation tactics, issue tracking, and conflict resolution processes.
• Analyze service delivery metrics to pinpoint areas for improvement.

Qualifications:

• Mastery of Service Integration and Management frameworks and best practices.
• Proficient in data analytics for informed decision-making.
• Strong change management capabilities.
• ITIL Certification (preferred).
• Minimum of 5 years in a leadership role in Service Integration and Management.
• Over 10 years of experience in the Technology sector.
• At least 3 years in team management roles.