Meetings & Events Account Team Manager (Travel Agency)

Meetings & Events Account Team Manager (Travel Agency)

Our client are a global travel agent group, recruiting an Event and Meeting Manager.

This is a team management role. You'll lead an account & operations team in charge of providing meeting / conference / event services.

Responsibilities:

• * Manage a team
• * Manage client relationships
• * Ensure all SOPs, SLAs, and KPIs are consistently achieved.
• * Assess performance; identify opportunities for improvement
• * Handle monthly financials (including revenue growth targets & P&L analysis).
• * Lead projects to improve service operation, efficiency, and quality.

Qualifications:

• * Must be fluent in Japanese.
• * 6+ years experience in event management / conference management.
• * Must have experience in a leadership / team management role.
• * Experience in account management / customer management.
• * Experience dealing with both domestic and international clients (preferred).
• * Knowledge of group air ticketing / practical ticketing.