Financial Services Head of Operations

We are looking for an experienced Head of Operations to join a leading financial services company in Tokyo. This is an important senior role. The suitable candidate will be an experienced leader, and independent decision-maker.

Some details are confidential. Please hit "apply" to learn more.

Responsibilities:

- Lead and manage all operations.
- Team / department management.
- Localise global policies and standards for Japan.
- Maintain high standards of customer service and address any service issues.
- Lead major initiatives to improve customer experiences.
- Ensure compliance with internal controls, policies, and regulations.
- Identify and manage risks.

Qualifications:

- Extensive experience in operations management and customer service within financial services.
- Extensive people management experience.
- Skilled in risk management and strategy development.
- Excellent communication skills in both English and Japanese.