Customer Success Team Manager (Pre-IPO SaaS)

Customer Success Team Manager (Pre-IPO SaaS)

Our client are a well-established fast-growing SaaS company, searching for a Customer Success Manager. They provide advanced technology solutions that support major organizations and governments.

This is a team management role. You'll have a lot of freedom to drive customer success and business growth, and you'll have chances to contribute to international projects.

Our client are in a great financial position - they're growing quickly with strong finances and are preparing for IPO. This is a great opportunity to fast-track your career development.

Responsibilities:

• - Manage the Customer Success Team.
• - Set team strategy and goals.
• - Manage KPIs of team members.
• - Create strategies to improve client satisfaction and renewal rates.
• - Guide new clients through the onboarding process.
• - Lead problem-solving efforts to maintain high client satisfaction.
• - Inform clients about new features and updates.
• - Suggest additional services and upsell to increase revenue.

Qualifications:

• - 5+ years' experience in Customer Success, Sales, Consulting, Pre-sales, Delivery, or Support
• - Experience in SaaS
• - Experience in high-touch account management
• - Team management experience (preferred)
• - MUST be fluent in Japanese.

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