Assistant Front Office Manager (Tokyo Luxury Hotel)

Assistant Front Office Manager (Tokyo Luxury Hotel)

We are looking for an Assistant Front Office Manager for a leading luxury hotel in central Tokyo.

This is a great chance to work for a major, centrally-located property at a prestigious hotel brand, with opportunities for professional growth and promotion.

Key Responsibilities:

• - Manage daily front office operations.
• - Supervise the front office team.
• - Address guest complaints promptly and follow up to ensure resolution.
• - Conduct regular checks to maintain service quality and identify improvement areas.
• - Maximize room occupancy and revenue through effective upselling and cross-selling.
• - Implement training programs to enhance team skills and performance.

Key Qualifications:

• - 3+ years of supervisory experience in front desk or reception.
• - Experience in an international luxury hotel (preferred).
• - Team management skills.