Assistant Director of Rooms (Luxury Osaka Hotel)

Assistant Director of Rooms (Luxury Osaka Hotel)

Our client are recruiting an Assistant Director of Rooms to manage the Front Office, Engineering/Maintenance, and Housekeeping departments.

This is a great chance to take a leadership role at a top tier hotel with opportunities for further career growth.

Key Responsibilities:

• - Lead rooms operations team.
• - Oversee daily operations in rooms-related departments.
• - Create a motivated and team-focused work environment.
• - Analyze guest and employee feedback to find areas for improvement.
• - Train staff to exceed guest expectations.
• - Publish guest satisfaction results and address feedback promptly.
• - Manage staff scheduling.
• - Assist in annual quality audits with senior management.
• - Review financial statements; find cost-saving opportunities and areas for improvement.
• - Maximize department's financial performance.

Qualifications:

• - Proven leadership experience in a hotel or hospitality setting.
• - Strong understanding of hotel operations (including Front Office, Housekeeping, and Maintenance).
• - Ability to turn data into action plans (particularly for guest experience and financial matters).
• - Must be fluent in Japanese.