Retail Training Manager/Sr.Manager

Responsibilities

• Plan and deliver training programs aligned with the business's fast-paced changes to enhance store field capabilities in partnership with retail field leaders (Retail/Outlet Heads, Regional Leaders, GMs).
• Develop the team (including dotted reports) into a retail business enabler to support business KPIs, NPS, and customer engagement.
• Act as a retail business partner to update training methods, ensuring they drive sales, market share, profitability, and customer experience improvements.
• Conduct regular needs assessments to identify and address skill, behavior, and knowledge gaps, focusing on retail capabilities beyond selling skills.
• Monitor KPIs, including sales performance, NPS, mystery shopper scores, employee engagement, and turnover improvements.
• Collaborate with Buying, VMD, and CX teams to align training with seasonal needs and drive workshop effectiveness.
• Lead global and local RT&D projects to improve customer service and experience.
• Enhance organizational fashion and lifestyle knowledge to support brand transformation.
• Foster open communication, inclusive coaching, and self-development for retail and outlet leaders through tailored tools, TTT sessions, and career conversations.

Key Collaborations

• Internal: Retail and outlet teams (channel heads, regional leaders, GMs, store managers), HRBP, CX, Buying, VMD, and global counterparts.
• External: Training vendors and venues.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.